Benjamin Smith New Air France-KLM CEO

News, Press Release3 Sep 2018

On 16 August, 2018 Benjamin Smith, was appointed as Air France-KLM Chief Executive Officer. He will take up his duties at Air France-KLM from 30 September, 2018.

Benjamin Smith has played a major role at Air Canada over the past two decades, where he was Air Canada’s President Airlines and Chief Operating Officer.

Benjamin Smith will take over executive management of the Air-France-KLM Group and will establish its organizational structure and work on a new leadership approach with all Air France-KLM’s teams.

Benjamin Smith said: “I am very enthusiastic about this new opportunity. Air France and KLM are both airlines well known for the professionalism and commitment of their teams. I am well aware of the competitive challenges the Air France-KLM Group is currently facing and I am convinced that the airlines’ teams have all the strengths to succeed in the global airline market. I am confident in the Group’s capacity to become one of the world’s leading players. I look forward to earning the trust and respect of all teams, working together to win in this highly competitive and fast-changing customer service industry. I am approaching this new challenge with my passion for the aviation sector and with my deep willingness to listen to all stakeholders so we can work together and win. I have spent my entire career in this industry and I am convinced that the teams of the Air France-KLM Group are its strongest assets for its future success”.

About Benjamin Smith

Benjamin Smith started out in 1990 at Air Ontario and in 1992 set up his own retail corporate travel agency. In 1999, he also simultaneously took on a consultancy role for Air Canada before finally joining the group in 2002.

Benjamin Smith has held a number of high-ranking positions at Air Canada and joined the executive management team in 2007.

Throughout his career, he has developed strong skills in management, strategy, labour relations management, marketing, and financial and operational management.

In 2014, he was appointed President Airlines (Air Canada, Rouge, Express, Cargo) and Chief Operating Officer of the Air Canada Group. He took on overall responsibility for sales, operations, and customer service for the Group. He has also spearheaded Air Canada’s operational and financial performance strategy.