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Are you ready to take the leap towards high-quality customer care?

7 Jun 2016

Dear Sir/Madam According to a Walker study, by the year 2020, customer experience will overtake price and product as the key brand differentiator. It doesn’t matter what kind of business you’re in – improving the experience for your customers is the increasing sales, reducing employee turnover,- and increasing customer loyalty. Is your organization ready to take the leap towards high-quality customer care? View the info-graphic below for the top 10 customer experience trends you should focus on in 2016.

Every day, our customers are expecting better, more immediate, more consistent services. Attend the summit in order to:
  • Master digital/social media, VoC, omni-channel customer journey, customer centricity and leadership commitment
  • Learn the latest trends in CEM with Twitter, DHL Express, UOB, Shangri-La Hotels and Resorts and many more
  • Learn about the cost benefit of digital support and the key to omni-channel consistency
  • Partake in round-table discussions with CEM specialists and peers & much more

Don’t miss the opportunity to learn how to exceed your customers’ expectations at our workshop with Customer Experience Management Guru Morris Pentel, Chairman of the Customer Experience Foundation. more>>

Top 10 customer experience trends you should focus on

2nd Annual Customer Experience Management – Cross-Industry Summit 27-29 July 2016 | Kuala Lumpur, MY



Interested in attending the summit? Contact us for more information: Nazira Yergaliyeva T: +603 2027 4767 F: +603 2272 5350 E: nazira.yergaliyeva@fleming.events W: http://fleming.events

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